Which CFD brokers have the best customer support in the UK?
Verdict
- Pepperstone is our pick for UK traders who value support: four channels (phone, email, WhatsApp and live chat), a UK freephone number, and cover listed as 24 hours on weekdays and 18 hours at weekends.
- Pepperstone's own pages disagree on hours: the accounts page says 24/5 plus 18 hours at weekends, the contact page says 24/7; plan around the more conservative figure.
- Service quality is not something brokers publish in comparable form, so test any broker's support with real questions before you fund an account.
- Good support answers specific account questions correctly and in writing, not just quickly.
No broker publishes response times or satisfaction scores we could compare fairly, so we cannot rank UK support teams on numbers. We can show what Pepperstone, our top UK pick, publishes about its support, and give you a test that sorts good support from bad in an afternoon.
What Pepperstone offers UK clients
Pepperstone's UK accounts page lists support 24 hours a day on weekdays and 18 hours a day at weekends, by email, phone, WhatsApp or live chat. UK clients can call a freephone number, 0800 046 5473, or write to support@pepperstone.com. The contact page goes further and says '24/7'; until Pepperstone aligns the two, assume reduced weekend hours. For traders, weekend cover matters mainly for account and funding questions, since UK retail clients have no weekend markets.
Affiliate link — we may earn a commission at no extra cost to you.
A support test you can run before funding
Ask each broker the same three specific questions by live chat and by email, and compare the answers for accuracy as well as speed. Questions whose answers you can check against the broker's own pages work best:
| Question | Pepperstone's published answer |
|---|---|
| What time are overnight fees applied? | Positions held past 10 pm UK time |
| Is there a fee for an international bank-wire withdrawal? | Its pages conflict: the withdrawals table says free, the costs FAQ says £15 |
| Which platforms can I use with a Standard CFD account? | Pepperstone web and app, MT5 and cTrader (not MT4 or TradingView) |
| Am I covered by a compensation scheme? | FSCS, up to £85,000 for eligible clients |
What good support looks like
- A named UK company and phone number you can call during market hours, not only a chat bot.
- Clear written answers on costs that you can keep for your records.
- Help with withdrawals that matches the broker's published timescales; Pepperstone lists card withdrawals as same day to one working day and bank transfers as same day to three working days.
- Honest answers when the broker's own pages disagree, as on Pepperstone's wire fee.
Comparing other UK brokers
Capital.com, IG, CMC Markets and the other FCA-regulated firms in our data publish their regulators and trading terms, but not support metrics we can line up against each other. Capital.com, for example, says it typically handles withdrawal requests within 24 hours, with money arriving within up to five business days, a useful benchmark to put to its support team. Run the same test questions with each firm you are considering.
Sources
Support details and terms as published.
Does Pepperstone have a UK phone number?
Yes, a freephone number: 0800 046 5473. Email support@pepperstone.com is also listed.
Is Pepperstone's support available at weekends?
Its accounts page says 18 hours a day at weekends; its contact page says 24/7. Expect some weekend cover either way.
Can I get support on WhatsApp?
Yes. Pepperstone lists WhatsApp alongside email, phone and live chat for UK clients.
Good support does not reduce trading risk. CFDs and spread bets are complex, leveraged products, and you can lose money quickly. We describe what firms publish; this is not investment advice.