Which UK brokers offer 24 hour customer service?
Verdict
- Pepperstone is our pick for round-the-clock support in the UK: its accounts page promises 24-hour help on weekdays and 18 hours a day at weekends, and its contact page says 24/7.
- That matches when UK retail clients can actually trade: forex runs 24 hours on weekdays, and Pepperstone offers 100+ US share CFDs 24/5.
- Weekend trading is limited for UK retail clients: crypto derivatives are banned for them, and Pepperstone's 24/7 perpetual CFDs are for professional clients only in the UK.
- We have not verified support hours for other UK brokers; ask before you rely on overnight help.
Round-the-clock support matters most when your positions are open round the clock. Pepperstone covers the full weekday trading cycle and most of the weekend, which makes it our pick for UK traders who hold positions overnight.
Pepperstone's support hours, as published
Pepperstone UK publishes two descriptions. The trading-accounts page says support is available 24 hours on weekdays and 18 hours at weekends, by email, phone, WhatsApp or live chat. The contact page simply says 24/7 and lists 0800 046 5473. We take the more conservative version: full cover from Monday to Friday, long hours at weekends.
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When UK traders actually need overnight support
Support hours only matter when you can trade. For a UK retail client at Pepperstone, that means:
| What you trade | When it trades | Covered by support? |
|---|---|---|
| Major FX pairs | 24 hours, Monday to Friday | Yes, 24 hours on weekdays |
| 24-hour US shares (100+ CFDs, '-24' suffix) | 24/5 | Yes, on weekdays |
| Crypto CFDs | Not available to UK retail clients | Not applicable |
| Perpetual CFDs (24/7) | Professional clients only in the UK | Not applicable to retail clients |
What to do if support is unreachable
Even with long hours, plan for the moment you cannot get through. Set stop-loss orders when you open a trade, knowing that at Pepperstone they are not guaranteed and can slip in a gap. Keep the mobile app installed so you can close positions yourself, and know your margin level before major news.
- Pepperstone's web platform and app let you manage positions directly.
- Negative balance protection means a UK retail account cannot fall below zero.
- Retail leverage of 1:30 on major FX limits how fast a position can run away from you.
Other UK brokers' hours
We have not verified the support hours of Capital.com, IG, CMC Markets, Spreadex or StoneX Trading from their own pages, so we won't quote them. Before choosing on service hours, open each broker's contact page and send a test message late in the evening. If guaranteed stops would let you sleep more easily than a 24-hour phone line, Capital.com offers them; Pepperstone does not.
Sources
Hours and products as published.
Is Pepperstone support really 24/7?
Its UK contact page says 24/7, while its accounts page says 24 hours on weekdays and 18 hours at weekends. Count on the second if you need certainty.
Can UK retail clients trade at weekends with Pepperstone?
Mostly not. FX and 24-hour US shares trade on weekdays, crypto CFDs are not available to UK retail clients, and Pepperstone's 24/7 perpetual CFDs are for professional clients in the UK.
How do I reach Pepperstone UK overnight?
By phone on 0800 046 5473, live chat, WhatsApp or email to support@pepperstone.com during the published hours.
Spread bets and CFDs are complex instruments and carry a high risk of losing money rapidly because of leverage. 73.6% of retail investor accounts lose money when trading spread bets and CFDs with Pepperstone Limited. Consider whether you understand how these products work and whether you can afford to lose your money. This page is general information, not investment advice.