Which Australian CFD brokers offer phone support?
Verdict
- Pepperstone offers phone support to Australian CFD clients on a toll-free number, 1300 033 375, plus +613 9020 0155 from overseas, and it is our recommended broker if you want to speak to a person.
- Pepperstone also lists email, live chat and WhatsApp, so the phone is one of four routes.
- Our verified data holds no phone numbers for other ASIC brokers; take any broker's number from its own website, never from a caller or an ad.
- A call is best for urgent account problems; for anything you may need to prove later, follow up in writing.
Being able to ring a broker matters most when something goes wrong with money or an open position. Pepperstone publishes an Australian toll-free line through its ASIC-licensed company in Melbourne, which is why it heads this answer.
Pepperstone's phone lines
Pepperstone Group Limited holds Australian Financial Services Licence 414530 and is based at 727 Collins Street, Melbourne. Its Australian contact page lists a toll-free number, 1300 033 375, and an international line, +613 9020 0155, alongside support@pepperstone.com. The contact page describes support as 24/7, although its accounts page gives 24 hours on weekdays and 18 at weekends, so expect thinner cover on Saturdays and Sundays. Pairing a local number with Razor pricing that averages 0.1 pips on EUR/USD is why we rank it first for traders who like to talk to a person.
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When to call and when to write
| Situation | Best channel | Why |
|---|---|---|
| Platform won't let you close a position | Phone | Speed matters; ask the agent to act or advise immediately |
| Withdrawal past its published window | Phone, then email | Call to chase, then confirm the payment reference in writing |
| Question about fees or leverage | Live chat or email | You get a written answer you can keep |
| Complaint | A dated record helps if you escalate |
What to have ready before you call
- Your account number and the email address registered to it.
- The trade ticket or order number, with the time it happened in AEST or AEDT.
- For payments: the date, amount, method and any reference shown in your banking app.
- Screenshots of platform errors, to send by email after the call.
Fake broker callers: the main phone risk
The biggest danger on the phone is not a slow answer but a caller who isn't from your broker at all. A genuine broker will not ask for your password, ask you to move money to a new account, or push you to trade. Look up the number yourself on the broker's official site and call back. For Pepperstone, the official Australian numbers are the two above; anyone using another line deserves suspicion until you have checked it on pepperstone.com.
Other ASIC-licensed CFD brokers
Capital.com (AFSL 513393), our second choice in Australia, IC Markets (AFSL 335692), CMC Markets (AFSL 238054) and IG (AFSL 515106) all hold Australian licences. Our fact files don't include their phone numbers or hours, so we won't list them; check each broker's contact page and confirm that the number connects to its Australian company rather than an overseas entity.
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Sources
Pepperstone's Australian pages.
What is Pepperstone's phone number in Australia?
1300 033 375, toll-free within Australia. From overseas, call +613 9020 0155.
Can I place a trade over the phone?
Pepperstone's published material does not describe phone dealing, so plan to trade through the platform and use the phone for help.
Is phone support available at weekends?
Pepperstone's contact page says 24/7; its accounts page says 18 hours a day at weekends. Expect some weekend cover, possibly shorter.
Trading CFDs and margin FX is high risk: leverage can wipe out your money quickly, and losses can build faster than you expect. This page is not financial advice and does not consider your circumstances; check each broker's current PDS, TMD and fee pages before opening an account.