Which brokers offer 24 hour customer service?
Verdict
- Pepperstone, our pick, advertises '24/7' support on its contact page, by email, phone, WhatsApp and live chat; other Pepperstone pages say 24 hours on weekdays and 18 hours at weekends, so expect round-the-clock help on weekdays and reduced weekend cover.
- There is no Singapore phone number: Pepperstone's international site lists 1786 628 1209 and +613 9020 0155, plus support@pepperstone.com.
- We have not verified support hours for other brokers that accept Singapore residents, so test them before you deposit.
- Weekend cover matters if you trade products that do not close, such as Pepperstone's 24/7 perpetual CFDs.
Twenty-four-hour support usually means 24 hours on weekdays, because FX markets close at the weekend. Brokers rarely say so plainly, and Pepperstone's own pages disagree with each other. Here is what is published, what it means for a Singapore trader, and how to test support before it matters.
Pepperstone's support: what is published
Pepperstone's international contact page says '24/7'. Its account pages describe 24-hour support on weekdays and 18 hours at weekends, by email, phone, WhatsApp or live chat. We treat the narrower figure as the safe assumption. For Singapore traders, either version means a team reachable throughout the Asian trading day. Your account is held by Pepperstone Markets Limited in the Bahamas (SCB SIA-F217); Pepperstone has no MAS licence and names no Singapore entity.
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Ways to reach Pepperstone from Singapore
| Channel | Detail |
|---|---|
| Phone | 1786 628 1209 (labelled 'AU toll-free' on the page); +613 9020 0155 |
| support@pepperstone.com | |
| Live chat and WhatsApp | Listed among support channels on Pepperstone's account pages |
| Local Singapore number | None published |
When you actually need weekend support
FX, index and share CFDs close at the weekend, so most urgent issues arise on weekdays. Two products change that: Pepperstone's perpetual CFDs trade 24/7, and its international entity lists dozens of crypto CFDs. If you hold either over a weekend, a margin question cannot always wait until Monday. Check before you rely on it:
- Message live chat on a Saturday and note the response time.
- Ask a specific question, such as the funding rate on a perpetual you hold, and judge the answer.
- Keep a written record; email creates one automatically.
Other brokers
XS accepts Singapore residents, and MAS-licensed firms such as IG, CMC Markets, OANDA and Saxo run Singapore companies, but their support hours are not in the facts we have verified. Do not assume a local licence means round-the-clock help; ask each broker for its hours in writing. Capital.com is not covered here because our broker data shows it does not accept Singapore residents.
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Sources
Pepperstone's published support details.
Is Pepperstone support really 24/7?
Its contact page says so, but other Pepperstone pages say 24 hours on weekdays and 18 hours at weekends. Plan around the narrower figure.
Does Pepperstone have a Singapore phone number?
No. The international site lists 1786 628 1209 and +613 9020 0155.
Can support help with trading decisions?
No. Broker support covers accounts, payments and platforms; it does not give investment advice.
CFDs are leveraged and complex, and they carry a high risk of losing money quickly. According to Pepperstone's international site, 80% of retail investor accounts lose money trading CFDs with this provider. This article is general information, not investment advice, and broker conditions can change without notice.