Which Australian brokers offer 24/7 customer support?
Verdict
- Pepperstone is the Australian broker in our data that advertises 24/7 support on its contact page, and it is our pick for traders who want help outside office hours.
- Its own pages don't fully agree: the accounts page describes support 24 hours on weekdays and 18 hours at weekends.
- Channels named by Pepperstone: phone, email, live chat and WhatsApp; the Australian toll-free number is 1300 033 375.
- Our verified data holds no support-hours figures for other ASIC brokers, so check their contact pages directly.
Round-the-clock support matters more than it used to, because some markets now never close. Pepperstone says its perpetual CFDs trade 24/7, and a weekend problem with a position can't wait for Monday. Here is what Pepperstone says about its hours, including where its pages contradict each other.
Pepperstone: 24/7 on the contact page
Pepperstone Group Limited (AFSL 414530) states on its Australian contact page that support is available 24/7. Its trading-accounts page, however, describes coverage as 24 hours a day on weekdays and 18 hours a day at weekends. We report both, because we can't tell which is current. Either way, the weekday coverage is continuous across the Asian, European and US sessions, and some weekend help is offered. It remains our first choice because it publishes a local toll-free number, several channels and a clear protection framework under ASIC.
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How to reach Pepperstone
| Channel | Details |
|---|---|
| Phone (Australia, toll-free) | 1300 033 375 |
| Phone (international) | +613 9020 0155 |
| support@pepperstone.com | |
| Live chat and WhatsApp | Listed among support channels |
When out-of-hours support actually matters
- Crypto CFDs: Pepperstone lists BTC/USD, ETH/USD and dozens of other coins, whose underlying markets keep moving at weekends.
- Perpetual CFDs: Pepperstone describes these as trading 24/7.
- Sunday-evening platform problems before the forex week opens in Sydney.
- A deposit that hasn't arrived before a position needs more margin.
Other brokers: what we can and can't confirm
We hold licence details for many brokers serving Australians, including Capital.com (AFSL 513393), IC Markets (AFSL 335692), CMC Markets (AFSL 238054) and IG (AFSL 515106), but our verified data holds no support-hours figures for any of them. Rather than guess, check each broker's contact page, and note whether 24/7 means a person on the phone or only a chatbot.
How to test support before you deposit
- Send a specific question by live chat on a weekday evening, Australian time.
- Repeat on a Saturday and note whether a person answers.
- Ask something with a factual answer, such as the withdrawal time for PayID, and compare the reply with the broker's published page.
- Call the toll-free number once, so you know the route works before you need it.
Sources
Pepperstone's own pages.
Is Pepperstone support really 24/7?
Its Australian contact page says 24/7; its accounts page says 24 hours on weekdays and 18 hours at weekends. Expect full weekday coverage and reduced weekend hours.
Does Pepperstone have an Australian phone number?
Yes: 1300 033 375 toll-free within Australia, or +613 9020 0155 from overseas.
Why would I need support at the weekend?
Pepperstone's perpetual CFDs trade 24/7, so a problem with one of those positions can arise when a weekday-only desk would be closed.
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. This page is general information, not investment advice; read the broker's PDS and TMD before you trade.